Help & FAQs

If you created an account when checking out, you can log in and check the status. If you don't have an account, you can email us at info@nostalgicbulbs.com.

Orders will usually ship out within 24 hours of the order placed. Saturday and Sunday orders will ship out on Monday or Tuesday.

We pack orders continuously throughout the day and ship them every weekday. We will make every effort to accommodate your order change and cancellations whenever possible. It may not be possible If your order has already shipped, reached a certain level of fulfillment or the order includes specialty items. Please contact our Customer Service department as soon as possible at 800-605-6835, or email us at info@nostalgicbulbs.com

We accept all major credit cards. Visa, Mastercard, American Express, and Discover card. You may also use services such as Amazon Pay, Apple Pay, Google Pay, Shop Pay, or Meta Pay to checkout. Payment by cashier's check, money order, or personal check are also acceptable providing the order is placed directly with an Account Manager. Please note an order paid with a personal check will be held until all funds are available resulting in an order processing delay of up to 2-weeks.

All credit card payment is made in a secured area of our website (a key, lock or chain may appear in the browser's status bar to signify a secure area). Personal information is encrypted, and credit card numbers are not stored in our system. If preferred, personal information can also be submitted over the phone for order placement with an Account Manager at (800) 605-6835.

Yes, we do. If you have a large order, please send quote requests with details to info@nostalgicbulbs.com and we'll get right on it.

Our packers are professional technicians experienced and trained in shipping fragile items and glass. Despite our best-efforts breakage does happen occasionally. Should you receive an order with damaged items, or if your package is lost, simply contact us and we will be happy to assist and provide you with a credit or replacement.

We currently ship worldwide, however, please note that our light bulbs and dimmer sockets only work with 120-130Volts. They will not work in Europe or any other country that uses 220-240 Volts. To enquirer about shipping to a different destination, please contact us.We

Yes, we offer Next Day Air, 2nd Day Air, and 3 Day Express UPS. Cutoff time for expedited shipment is 2:00 PM PST.

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic and Canada orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout). We usually process your order the same day or the next day we received it depending on the time the order was placed.

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unused, have any tags still attached, and include all the original packaging.

Refunds are processed within 7 days from when we receive the item(s).